Returning ACUVUE® Brand products

Returning ACUVUE® Brand products

Return Policy

Johnson & Johnson Vision Care will accept and credit returned product provided the company receives the product in its original package (including open boxes). Credit will not be issued for any product received beyond the product expiration date. All products received that do not meet the criteria will be destroyed.

In the event that a Johnson & Johnson Vision Care multipack is damaged in transit or an incorrect quantity or parameter is shipped to the customer, Johnson & Johnson Vision Care will facilitate replacement of the damaged product and issue replacement for the incorrect product.

To return product, use the Johnson & Johnson Vision Care Return Form. The reason for returning product must be provided. The form can be obtained from Customer Service (1-800-267-5098) or via e-mail jjvisioncare@its.jnj.com. Johnson & Johnson Vision Care will, upon receipt of the returned goods, issue a credit based on the original purchase price of the product.

Return Address

Johnson & Johnson Vision Care
C/O Stericycle Inc.
25 Ironside Cres.
Toronto, ON M1X 1G5

Download Return Form (198kb)
 

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