How to order Acuvue® Brand Contact Lenses

How to order Acuvue® Brand Contact Lenses

ONLINE: www.orderacuvue.ca

  • Click on "REGISTER For Online Ordering" icon, complete the form, and click "Submit"
  • For additional questions, please call the Online Customer Service Centre at 1-866-429-7437 Monday to Friday, 8:30 a.m. to 7:00 p.m. (ET)

Customer Service:

1-800-267-5098 (English)
1-800-667-5099 (French)
or 905-946-1235 (Local)

  • Monday to Friday, 8:30 a.m. to 7:00 p.m. (ET)
  • After business hours, a message centre is available to take your call

FAX: 1-800-267-2259

  • Please call our Customer Service Team for order forms
  • All orders will receive an automatic fax back confirmation

EMAIL: jjvisioncare@its.jnj.com

Ordering Info Requirements

For all phone, fax, and email orders, please include:

  • Account number
  • Purchase Order number (optional)
  • Product/Brand description
  • Revenue or Diagnostic
  • Parameters
    • Base Curve
    • Lens Power
    • ADD Power
    • Cylinder and Axis
    • Colour/Enhancer/Opaque
  • Quantity desired
  • Patient name

Shipping and Delivery

Orders placed Monday to Friday, 8:30 a.m. to 7:00 p.m. (ET) are shipped the next business day. We strive to deliver orders within 2 to 3 business days from the date of shipment.

Damage in Transit

In the event that a Johnson & Johnson Vision Care product is damaged in transit or an incorrect quantity or parameter is shipped, please call our Customer Service Team at 1-800-267-5098.

ACUVUE® Patient Delivery

For patients personally seen by a qualified eye care professional, Johnson & Johnson Vision Care offers free direct-to-patient shipping on qualified quantities* purchased. ACUVUE® Patient Delivery orders with less than the qualified quantities will incur a $6.00 shipping/handling charge per order. Rural Route addresses are not valid for Patient Delivery.

* Qualified Quantity
A. 8 or more boxes (6-packs) of 2-week ACUVUE® Brand Contact Lenses
B. 2 or more boxes (24-packs) of 2-week ACUVUE® Brand Contact Lenses
C. 4 boxes (90-packs) or 12 boxes (30-packs) of 1-DAY ACUVUE® Brand Contact Lenses

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